Questions? Call or Text 469-804-5534


Got a question? See below for frequently asked questions.

Building a New Home

1. What is the responsibility of the on-site sales manager?

The on-site sales managers are here to assist you with your home purchase by guiding you through the process and answering questions along the way. They will help you find the right home and location based on your wants and needs. Therefore, your sales manager will be your guide and make suggestions along the way from your initial home search, to the contract process, through the construction of your home until the day you close on your home and hand you your new keys.

2. Where do I go to select the design options for my new home?

Landon Homes and the Design Gallery have partnered up to provide you with extensive choices in the newest trends of interior finishes. Conveniently located off 121 in The Colony, The Design Gallery not only showcases all the available options, they also provide professional designers to assist you in achieving your aesthetic goals by communicating your tastes, cultures, and values. Your assigned designer will reach out to you to set an appointment once all of your paperwork is finalized.

3. How long does it typically take to build a new home after I sign a contract?

The entire build process may take from 9-11 months from start to finish. Once construction of your new home begins, it typically takes between 6-8 months. If you are looking to move quicker than this, please visit our quick move-in homes webpage and see what inventory homes may be available in the community of your choice.

4. I found a floor plan that I love, what do I do next?

Great! Now that you have found the plan that you love, let us get you in touch with the on-site sales manager to start the process. You can use our Live Chat feature to chat with our team or call/text our sales and information line at 469-804-5534 to determine the neighborhood this plan is offered in so you can choose your new home site.

5. I am new at this, what should I expect during the home building process?

Your sales manager will be in touch with you throughout the process and they will be there to guide you and answer all of your questions during several meetings and check points. In addition, you can also visit our Preview the Process page where we have a detailed step guide for you to follow and get an understanding of what to expect at each stage.

6. What incentives does Landon Homes offer for new home owners?

Landon Homes offers various incentives for our buyers unique to each community and neighborhood. We’d love to get you in touch the onsite sales manager for the community of your choice, so they may go over our incentives with you in detail. Feel free to utilize our Live Chat feature or call/text us directly at 469-804-5534 to set up your appointment.

7. How energy efficient is a new Landon Home?

Landon Homes takes a great interest in being ahead of the building curve when it comes to energy efficiency. Therefore, we strive to make your home as comfortable as it is beautiful and cost efficient for you in years to come. Our homes exceed the energy star program and we use above industry standard components while constructing our homes to help you save month after month on your energy bills. For detailed information, please visit our 24/7 energy efficiency page.

8. Why are certain floor plans offered in one community but not another?

We have designed plans to fit on different lot sizes throughout our neighborhoods according to city and community regulations. It is our goal to maximize the square footage of the home as well as the yard size for each lot. This means the plan mix for every community was carefully chosen to establish an aesthetically pleasing appearance of the streetscape and achieve a well-manicured look.

Mortgage Company

1. How much should I expect my down payment to be on my new home?

Depending on your financial situation, new homes can be financed for as little as 3-3.5% down. When you are ready, contact your lender or our preferred lender to determine what amount works best for you.

2. Do you have a recommended mortgage company to work with?

Yes! We work directly with Supreme Lending. Please visit our Mortgage page to find out more.

3. Do I have to use Landon Homes preferred lender?

No. You may choose to find your own lender. By using Landon Homes preferred lender, you get the opportunity to work with knowledgeable lenders who have worked with Landon Homes for years. They will explain the entire mortgage process, show you all of your financial options, and make sure you find a deal that meets your personal needs.

4. How much should my closing costs be?

Your closing costs depend on the type of loan you decide is best for you. Depending on your home state, you normally pay the following amounts.

Many of these costs are third party charges and cannot be negotiated by you or the lender.

5. What is the difference between conventional and FHA loans?

On FHA loans, the minimum down payment is 3.5%. On a conventional loan, the down payment must be at least 5%. Additionally, the money on a conventional loan must be “seasoned” (60 days in the bank) prior to purchasing the home or be proceeds from the sale of your existing home.

A FHA loan requires an upfront mortgage insurance payment; a conventional loan does not. Both do require monthly mortgage Insurance premiums (MIP) based on the loan to value (LTV).

The taxes will be the same on either type of loan. A common mistake is that people believe their taxes will vary depending on the loan they choose. The title company that closes the loan submits the taxes directly to the lender. If you reside in an attorney state, your representation is the one who orders the tax certificate from the appraisal district. Taxes reported to the lender will be included in your monthly loan payment. There is no mark-up or service charge over and above the actual tax amount.

Homeowner’s insurance works the same as taxes. You pay the lender for your policy amount on a monthly basis. The lender will escrow this amount and send it to your insurance company at the end of the year when renewal is due.

Interest rate differences will vary depending on the lender you choose. Most importantly, ALWAYS ask for the lowest rate for the type of loan you are obtaining.

The principal and interest portion of the payment is calculated by configuring the loan amount (MIP rolled into the balance on FHA) and term into an amortization schedule to calculate the payment amount. Ask your Supreme Lending representative for additional information on conventional and FHA loans.

Warranty Requests

1. What does Landon Homes warranty cover?

Landon Homes offers home warranty though a third party; StrucSure. Landon Homes warranty covers one-year workmanship and materials, two-year delivery portion of systems, and ten-year major structural defects. You can find more detailed information about our warranty by viewing our Home Owner Manual tab on our warranty page.

2. How do I submit a warranty request?

As of December 7, 2020, homeowner’s access to the online warranty portal will be turned off. All current tickets will remain open and addressed. Future warranty items will be discussed with a representative of the Warranty department at a series of in-home visits and tickets will be entered into the portal by warranty personnel at the time of visit. You will still receive a notification with open ticket items as well as a notification once each ticket has been signed off. In-home visits will be conducted at 1 month, 3 months, 6 months, and 11 months after you have closed on your home. If you have an emergency, please contact the vendor directly. You will find their contact information under the Emergency Phone Number tab on our warranty page.

3. I have an emergency, who should I contact?

You will contact the vendor directly. Click here to find their phone number under the Contact Numbers Tab.

4. I am a Landon Home owner and I am selling my house. How do I transfer my warranty to the new homeowners?

All home warranties can be transferred to the new homeowner. This is because home warranties are made through the home address and not the buyer’s name. When you close on your home, each home owner will receive a warranty certificate. If you cannot find this, you can contact StrucSure directly.


1. I don’t see my question on this list, who should I contact?

You can reach a Landon Homes representative through our Live Chat feature or call/text us directly at 469-804-5534 .

2. During the home buying process, will there be an opportunity to provide feedback?

Absolutely, we welcome feedback throughout the process. You can reach out to our staff in person, on our Live Chat platform, or our Contact Us page.

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