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Warranty Program

For general assistant please call 214-239-4309 or e-mail WarrantyPersonnel@LandonHomes.com If it is an emergency, please refer to the emergency phone numbers tab above.

To our valued customers:

Here at Landon Homes we strive to keep our customers for life, from this home, to your next, and beyond. It is our goal to make sure you are well cared for and you love your new home. In an ongoing effort to improve our Customer Service, we are changing the process in which you will submit Warranty Tickets. We realize there will be some transitioning but know that the quality of service provided will be most beneficial.

As of December 7, 2020, homeowner’s access to the online warranty portal will be turned off. All current tickets will remain open and addressed. Future warranty items will be discussed with a representative of the Warranty department at a series of in-home visits and tickets will be entered into the portal by warranty personnel at the time of visit. You will still receive a notification with open ticket items as well as a notification once each ticket has been signed off. In-home visits will be conducted at 1 month, 3 months, 6 months, and 11 months after you have closed on your home.

In case of an emergency, find the Warranty Sticker located on the door of the cabinet below your kitchen sink; there you will find the emergency phone numbers of our major vendors. You may also go to the Landon Homes website and click on the word Warranty at the bottom of the screen. Please note though, by calling the vendor directly, they can provide you with appointment information while you are on the phone with them.

What constitutes an emergency? Emergencies would involve no heating, no cooling, a plumbing leak, electrical circuit failure, a roof leak, an inoperable lock to secure the home and other health or safety issues.

At Landon Homes, we truly appreciate our homeowners and look forward to serving all your warranty needs. Thank you again for choosing Landon Homes and please be safe!

Best regards,

Chris Powers
Director of Warranty Services
Landon Homes
December 7, 2020

For questions or concerns please contact your warranty manager directly.

For general assistant please call 214-239-4309 or e-mail WarrantyPersonnel@LandonHomes.com

If it is an emergency, please refer to the emergency phone numbers tab above.

             
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